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  • What is your rescheduling and cancellation policy?
    Appointments more than 24hours from the scheduled appointment time can be rescheduled or canceled for a full refund Appointments less than 24 hours from the scheduled appointment time can be rescheduled but are non-refundable if canceled.
  • What if I don't have a lab order?
    If you do not have a lab order, Elite Lab Solutions can still assist you in obtaining one. We work closely with healthcare providers to ensure that our patients receive the appropriate lab tests and services they need. Our experienced team can help you navigate the process of obtaining a lab order, and we are always available to answer any questions you may have. Contact us today to learn more about our services and how we can help you.
  • Does insurance cover Elite Labs' services?
    Elite Lab Solutions charges an out-of-pocket convenience fee. Once your specimens are delivered to the lab, the testing itself is generally covered by your insurance. We recommend checking with your insurance provider and preferred lab first, to find out if your insurance is accepted.
  • How do I get my lab results?
    We understand the importance of timely and accurate lab results. Results typically take 3-5 business days. Once your lab tests have been completed, you will be contacted by your healthcare provider. Your healthcare provider will then review the results with you and provide any necessary follow-up care. You may also check the patient portal of your preferred lab as they upload them on their site: 1. Rupa 2. Vibrant America 3. LabCorp 4. Other *For your privacy Elite Lab Solutions does not receive any information on your lab results status- only you, the ordering provider, and the laboratory performing your test will receive the results. If you have any questions regarding your lab results, please do not hesitate to contact us. Our team is always available to answer any questions or concerns you may have about your healthcare needs.
  • What should I do if I'm having an issue booking?
    If you are experiencing issues with booking, please contact our customer support team immediately. You can reach us through our website contact form or by phone 972-426-2695. Our team is available to assist you with any booking-related concerns and will ensure that you receive the necessary support to schedule a lab visit at your convenience. We value your time and want to make sure that your experience with us is seamless and hassle-free. Don't hesitate to reach out to us if you encounter any issues with booking – we are here to help!
  • Is Elite Lab Solutions a lab?
    No, Elite Lab Solutions is not a laboratory. We facilitate mobile phlebotomy services in the comfort of your own home. Our team of trained professionals will come to your home or office to collect samples and perform necessary tests, making it easier and more convenient for you to receive the care you need. Our services include blood testing, urine testing, and other diagnostic tests as needed. Contact us today to learn more about our services and how we can help you maintain your health and well-being from home.
  • Can you come to my office or place of work?
    Yes, Elite Lab Solutions can provide phlebotomy services in a variety of settings, including your office or place of work. We understand that many individuals have busy schedules and may not have the time to come to a testing facility, which is why we offer convenient on-site visits. Our team of trained and certified phlebotomist will work with you to develop a customized plan of care that meets your unique needs and schedule. Contact us today to learn more about our on-site services.
  • How can I refer patients to Elite Lab Solutions?
    Once you fill out the Partner Request Form, we'll contact you, we will send marketing materials for your organization. Additionally, you can simply tell patients to go to Elitelabsolutions.com to book a visit.
  • What type of organizations does Elite Lab Solutions partner with?
    Elite Lab Solutions partners with various healthcare organizations such as labs, telehealth, clinics, nursing homes, and assisted living facilities. We also work with individual patients who require health care services. Our goal is to provide the highest quality of care to our clients and to work collaboratively with healthcare providers to ensure optimal health outcomes. If you have any questions about our partnerships or services, please do not hesitate to contact us.
  • Is Elite Labs HIPAA compliant?
    Yes, Elite Lab Solutions is fully HIPAA compliant. We take the privacy and security of our patients' personal health information very seriously and adhere to all HIPAA regulations and guidelines. Our staff undergoes regular training to ensure that they understand and follow all HIPAA requirements. We also implement secure technology and procedures to protect our patients' information. You can trust that your personal health information is safe with us.
  • Will Elite Lab Solutions take samples to my preferred lab?
    Yes, Elite Lab Solutions is committed to providing the most convenient and personalized care possible. We will take your samples to any lab of your choice to ensure that your results are delivered to you in a timely and accurate manner. Our professional team of phlebotomist will work with you to coordinate all aspects of requested lab work, so that you can focus on what's important - the health and well-being of the patient. Contact us today to learn more about our mobile lab services and how we can help.
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