Question 1

What is your rescheduling and cancellation policy?

Accepted Answer

Appointments more than 24hours from the scheduled appointment time can be rescheduled or canceled for a full refund

Appointments less than 24 hours from the scheduled appointment time can be rescheduled but are non-refundable if canceled.

Question 2

What if I don't have a lab order?

Accepted Answer

If you do not have a lab order, Elite Lab Solutions can still assist you in obtaining one. We work closely with healthcare providers to ensure that our patients receive the appropriate lab tests and services they need. Our experienced team can help you navigate the process of obtaining a lab order, and we are always available to answer any questions you may have. Contact us today to learn more about our services and how we can help you.

Question 3

Does insurance cover Elite Labs' services?

Accepted Answer

Elite Lab Solutions charges an out-of-pocket convenience fee. Once your specimens are delivered to the lab, the testing itself is generally covered by your insurance. We recommend checking with your insurance provider and preferred lab first, to find out if your insurance is accepted.

Question 4

How do I get my lab results?

Accepted Answer

We understand the importance of timely and accurate lab results. Results typically take 3-5 business days. Once your lab tests have been completed, you will be contacted by your healthcare provider. Your healthcare provider will then review the results with you and provide any necessary follow-up care.
You may also check the patient portal of your preferred lab as they upload them on their site:
1. Rupa
2. Vibrant America
3. LabCorp
4. Other

*For your privacy Elite Lab Solutions does not receive any information on your lab results status- only you, the ordering provider, and the laboratory performing your test will receive the results.

If you have any questions regarding your lab results, please do not hesitate to contact us. Our team is always available to answer any questions or concerns you may have about your healthcare needs.

Question 5

What should I do if I'm having an issue booking?

Accepted Answer

If you are experiencing issues with booking, please contact our customer support team immediately. You can reach us through our website contact form or by phone 972-426-2695. Our team is available to assist you with any booking-related concerns and will ensure that you receive the necessary support to schedule a lab visit at your convenience. We value your time and want to make sure that your experience with us is seamless and hassle-free. Don't hesitate to reach out to us if you encounter any issues with booking – we are here to help!

Question 6

Is Elite Lab Solutions a lab?

Accepted Answer

No, Elite Lab Solutions is not a laboratory. We facilitate mobile phlebotomy services in the comfort of your own home. Our team of trained professionals will come to your home or office to collect samples and perform necessary tests, making it easier and more convenient for you to receive the care you need. Our services include blood testing, urine testing, and other diagnostic tests as needed. Contact us today to learn more about our services and how we can help you maintain your health and well-being from home.

Question 7

Can you come to my office or place of work?

Accepted Answer

Yes, Elite Lab Solutions can provide phlebotomy services in a variety of settings, including your office or place of work. We understand that many individuals have busy schedules and may not have the time to come to a testing facility, which is why we offer convenient on-site visits. Our team of trained and certified phlebotomist will work with you to develop a customized plan of care that meets your unique needs and schedule. Contact us today to learn more about our on-site services.

Question 8

What if I’m not available when the phlebotomist arrives?

Accepted Answer

We understand that things come up! Here’s what to expect if you’re not available at the time of your scheduled visit: We offer a 15-minute grace period from the time of arrival. If you are not present within those 15 minutes, your appointment may be marked as a missed visit.

Please reach out as soon as possible if you anticipate a delay. While we can't always adjust same-day routes, we’ll do our best to support you when notified in advance.

Question 9

Will I still be charged if I miss my appointment?

Accepted Answer

Yes. Missed appointments are non-refundable and are still billed as scheduled. This helps cover the time, supplies, and travel reserved for your visit.

Frequently asked questions